Welcome to the feedback board for Master Password!
We're delighted to hear any questions or comments you might have.
Please, use the search box below to formulate your question and we'll help you to an answer as soon as possible, if we haven't already!
For any direct inquiries, contact us at firstname.lastname@example.org.
The App is not opening anymore. When I click on it i used to open, but now it closes immediately. What gives?
Similar behaviour has been noted previously, particularly when several apps rely on the address book database which gets corrupted somehow. The situation is normally resolved by rebooting the iPhone, but this remedy does not apply here as I've restarted the device several times already.
I would reinstall the App but hesitate to do so in fear of losing my passwords, which are supposed to be not stored anywhere. I've activated iCloud synd though, could this be the culprit? So, I'm running the app on another iPhone also. The other iPhone won't run the app either as of today.
wat is the major use of the master password application, how it can secure our identity, wat methods did it deploy in saving our identity,
If I change my master password won't this force me to have to change any password that was generated with the kid master password?
There doesn't seem to be a way to exit searches when you only have one or two sites. You can't swipe the keyboard down or tap anywhere else to remove focus from the search bar. When I added more sites, suddenly I could swipe on the list of sites to get out of searching.
A lot of text in the app is extremely dark grey on black, and it's almost impossible to read. "Set custom password", for example, as well as the heading things like "Medium", "Long", and "Maximum". In addition, most of the headings run off the side and are unreadable. All I can see for one of them is "Device P". (I guess that's "Device Private" according to the settings? I don't know what that means even when I can read the whole thing.)
The whole idea of scrolling horizontally between password types is misguided, I think. For one, the "delete" button doesn't really fit there. It's not really an option like the others, it's an action. But more importantly, changing the password's complexity isn't something that's likely to happen much after I initially set it up. If I'm creating a password, I'll enter the site, get the generated password, maybe dial down the complexity if the site won't accept it, then be done. After that, I don't want an errant swipe to make me lose track of which one is actually my password. It would suck to have to try each one until I found it again.
The "username" field confused me. At first, I thought it was a way for me to generate multiple passwords for multiple accounts on the same site, but that's not it. I only get one per site. Is it just there to remind me of my username? The algorithm doesn't seem to have a "username" option, so I suppose that must be it. Maybe it should be added to the URL like an email address in a future version of the algorithm? My temporary solution was to make up addresses, like "username.example.org".
In general, a lot of the UI features are hidden in a way that you just have to "know" they are there.
- When I pressed the counter out of curiosity, it incremented and I couldn't immediately figure out how to get it back down to 1. My old password was gone, with no clear way to get it back. Of course, there is a way to reset it by long pressing the plus button, but that's extremely unintuitive. Why would pressing + in a different way cause the counter to go down? Why isn't there a corresponding minus button instead? That's what I expected when I hit the plus, and I think it would be much clearer.
- I don't expect a box with a magnifying glass to be how I add a new site. I would expect that to just filter/search the data I've already added. I would expect a "+" button at the top, like most other apps for adding new content. Searching and adding are two separate actions. Maybe if a search has no results, you could have a "No results, add new site 'example.com'?" button, but there should be a way to clearly add a site without searching too.
- Again, deleting a site is hidden all the way to the left past the weak passwords. I had a hard time finding it.
The little intro video thing showed me some of these things, but really that shouldn't be necessary in the first place. Even that intro was kind of confusing. I couldn't tell that the text was telling me where to tap because there weren't any arrows or indications that it was an instructional video until it got to the "Password counter:" and I finally got a highlighted button with text to the side next to it. That was the first one that looked like it was saying "Here's a thing, and this is what it does."
I notice that the recent changes include an all new UI, but honestly I'd recommend taking another crack at it because it's really not something I could recommend to a novice right now. I think they'd get frustrated and be confused. If it worked more like this, I think it would be a lot better:
I create my "account" with name and password. I get an empty list, with a standard "+" key in one of the top corners. When I tap it, I get a "create a new site" page, with a box for the site's name. Below it, I see the current generated password, then options like "Counter value" and "Complexity" that I can change if I want to. Maybe a freeform "Notes" section too, instead of "Username". The password changes in real time with the options I set, so I can try it on the site and make sure it works. If I need a custom password, I pick that as my "Complexity" and then instead of the preview, I get a text box that I can edit. Once it gets accepted and my password is changed, I hit "done" and I'm back at my list. It shows the site name and password, along with a little (i) icon. Tapping the (i) gets me back to the same page that I used to create the site, so I can make changes if I want. Otherwise, tapping anywhere else copies the password to my clipboard. If I want to delete, I can swipe to the left to pull up a "Delete" button, just like in other apps.
I am not entirely sure whether I get how to use this app. Maybe, you might want to add an example to your website e.g. a step by step example for a few scenarios (e.g. how the "workflow" should look like when using this app and changing the password for Facebook).
How should I use the app for my Facebook account? I will write down the steps as I think I have to do it:
1. open the app
2. create a new site ("facebook.com")
3. choose a password by scrolling to the left or to the right depending on how long/hard it should be
4. tap on the "human/head" icon and add my login-name
5. go to facebook and change the password according to the one I got from the app
6. as the new password most likely is incredible hard to remember, I have to open the app every time just to look at the password? Am I right?
What is the "+" Icon for, which is displayed for every password? When I tap on it, the password gets changed. Great... the old password is lost for ever? Seems quite strange. I couldn't figure out how to get the old password back. This function/icon needs some kind of tooltip or you have to confirm that you really want to change the password.
Right now I think the app need some serious redesign & improvements to make it easy to understand and comfortable to use.
I don't know if this problem only appears on my phone, but when I copied and pasted on another place. The app just became really weird when I switched back to the MP app. It asked me for the password again (which was fine), but after I signed in again, nothing seemed to respond, I can type in the toolbar, but nothing appears.. and nothing seemed to be responding. But if I close the app and reopen it, it works again.
This caused me to be unable to unlock my user immediately after I created it because I didn't realize each word has been capitalized.
if I have multiple accounts on a site such as yahoo,com, but don't want to use the same password for each, what is the best way to do that using Master Password? (Since, obviously, it will generate the same password based on yahoo URL.)
And while I'm here ... What does the "username" feature of the UI do?
thanks for all your hard work!!
(sorry if posted twice - echo seemed to eat it the first time!)
Customer support service by UserEcho