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Answered

Functionality / UI not entirely understandable

Patrick 3 years ago in iOS • updated by Maarten Billemont 3 years ago 4
Hi

I am not entirely sure whether I get how to use this app. Maybe, you might want to add an example to your website e.g. a step by step example for a few scenarios (e.g. how the "workflow" should look like when using this app and changing the password for Facebook).

How should I use the app for my Facebook account? I will write down the steps as I think I have to do it:

1. open the app
2. create a new site ("facebook.com")
3. choose a password by scrolling to the left or to the right depending on how long/hard it should be
4. tap on the "human/head" icon and add my login-name
5. go to facebook and change the password according to the one I got from the app
6. as the new password most likely is incredible hard to remember, I have to open the app every time just to look at the password? Am I right?


What is the "+" Icon for, which is displayed for every password? When I tap on it, the password gets changed. Great... the old password is lost for ever? Seems quite strange. I couldn't figure out how to get the old password back. This function/icon needs some kind of tooltip or you have to confirm that you really want to change the password.

Right now I think the app need some serious redesign & improvements to make it easy to understand and comfortable to use.
Usability

Answer

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You're pretty much correct about most of your assumptions.  Let me add a few more points:

4. tap on the "human/head" icon and add my login-name
This step is optional and allows you to save your login name alongside the password, in case you're worried you might not remember it.

6. as the new password most likely is incredible hard to remember, I have to open the app every time just to look at the password? Am I right?
Most all places where you enter a password, there will be a way to save the password.  Your browser should be able to save the password, your facebook app too.  You generally won't need to go back into Master Password unless you open the site on a new browser or a new computer.  Some apps will ask you for a password each time you open them, for those you'll copy the password from Master Password, switch back to the app and paste it in.

What is the "+" Icon for, which is displayed for every password? When I tap on it, the password gets changed. Great... the old password is lost for ever? Seems quite strange. I couldn't figure out how to get the old password back.

The "+" icon is there for when the site tells you to change your password, if you gave out the password to someone you can no longer trust, or a similar situation.  You can hold your finger down on it for a second to reset the counter back to 1.  You're right in that this isn't actually explained anywhere and should be.  The counter's function however is explained in the coach-marks you should've seen the first time the app opened.  If you're unsure about something, you can pull up the coach-marks from the preferences again.

I'll definitely take your feedback into account when improving things in the next version.  Thanks!
PINNED
Under review
You're pretty much correct about most of your assumptions.  Let me add a few more points:

4. tap on the "human/head" icon and add my login-name
This step is optional and allows you to save your login name alongside the password, in case you're worried you might not remember it.

6. as the new password most likely is incredible hard to remember, I have to open the app every time just to look at the password? Am I right?
Most all places where you enter a password, there will be a way to save the password.  Your browser should be able to save the password, your facebook app too.  You generally won't need to go back into Master Password unless you open the site on a new browser or a new computer.  Some apps will ask you for a password each time you open them, for those you'll copy the password from Master Password, switch back to the app and paste it in.

What is the "+" Icon for, which is displayed for every password? When I tap on it, the password gets changed. Great... the old password is lost for ever? Seems quite strange. I couldn't figure out how to get the old password back.

The "+" icon is there for when the site tells you to change your password, if you gave out the password to someone you can no longer trust, or a similar situation.  You can hold your finger down on it for a second to reset the counter back to 1.  You're right in that this isn't actually explained anywhere and should be.  The counter's function however is explained in the coach-marks you should've seen the first time the app opened.  If you're unsure about something, you can pull up the coach-marks from the preferences again.

I'll definitely take your feedback into account when improving things in the next version.  Thanks!
thanks for your fast feedback! pressing the counter for a second to get back to 1 is great! 

A personal question about your answer to question 6: Are you saving your passwords in your web browser?
+1
Yes, I personally use Chrome and save my passwords in the browser, ensuring to set it to encrypt my data locally with a password that's different from my regular Google password.  Chrome then syncs this between my browsers on different computers.